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Terms
and Conditions
FARES & TOUR VALIDITY
Fares are valid from 1st April 2010 through to 31st
March 2011 and quoted in Australian Dollars ($AUD) inclusive
of Australian Government Goods and Services Tax of 10%.
Fares are valid at time of publication but we reserve
the right to alter fares in the case of unforeseen circumstances
with notice.
MINIMUM
NUMBERS / ITINERARIES
Tours require a minimum of 4 - 6 passengers to operate,
and in some cases where only 6 passengers are booked
on tour an alternative may be offered or a smaller vehicle
used. Pinnacle Tours reserves the right to cancel or
alter tour departures and itineraries as deemed necessary.
It may be necessary to cancel a scheduled departure
in which case an alternative tour or full refund for
that tour would be offered. Tour operation, or alterations
may occur due to road or weather conditions, strikes,
public holidays and accommodation availability. The
company gives no guarantee as to the exact arrival or
departure times as circumstances beyond our control
may influence this. The Aboriginal components of our
Northern Australia touring are subject to Cultural conditions.
Participants may be absent due to Cultural commitments
with little prior notification and Pinnacle Tours reserves
the right to amend the itinerary in these circumstances
and no refunds will be given.
INCLUSIONS
Tours and cruises include all sightseeing, entry fees
and meals as stated in the full itinerary.
DEPARTURE
POINTS
Pick up details will be advised at time of booking.
Australian tours must be reconfirmed 48 hours prior
to departure by calling see your ETicket for full details
and links. Failure to do so may result in the cancellation
of your booking.
It
is not necessary to reconfirm New Zealand tours, however
contact details (either pre-departure hotel name or
mobile telephone number) must be provided at time of
booking. Pinnacle Tours can arrange pre/post tour accommodation
at additional expense.
Western
Australia
Perth
Perth Sightseeing Centre (corner Hay & Pier Street,
Perth)
Broome
Kimberley Sightseeing Centre (4 Sanctuary Road, Cable
Beach)
Hotel pick ups are available on request at time of booking
from most Perth city, Northbridge, South Perth, Fremantle,
Scarborough, Broome and Cable Beach Hotels.
Most tours also provide a free drop-off service.
Northern
Territory & South Australia
Hotel pick ups are provided from centrally located hotels
in Adelaide, Alice Springs and Darwin. A pick up time
will be advised at time of booking.
New Zealand Tours depart from one central hotel, as
published in the itinerary.
DIESEL
FUEL LEVY
Pinnacle Tours rates have been calculated on the basis
of a maximum diesel fuel price of AUD$2 per litre. Should
the price of fuel rise beyond AUD$2 per litre, then
Pinnacle Tours, and its associated companies, reserve
the right to charge a fuel levy at a rate of AUD$1 pp
for every 10c per litre increase.
EXCLUSION
OF LIABILITY
The responsibility of Pinnacle Tours in connection with
these tours is limited to the carriage of passengers
and their luggage. The sale of other services described
within these rates is made by Pinnacle Tours as an agent
and shall not be held liable for any accident, injury,
delay, irregularity, loss or any damage caused by or
resulting from provision of or failure to provide any
such services. Pinnacle Tours may on certain tours also
work with other similar quality touring operations to
provide its services on a code-share basis. These services
will be provided to the same standard as advertised.
TRAVEL
INSURANCE
Pinnacle Tours recommends that travel insurance be taken
to cover against cancellation fees, loss or damage to
baggage and costs arising from illness or acts of god,
e.g. cyclones, flooding, etc.
CANCELLATION
POLICY
Due to the extensive organisation involved with touring,
a strict cancellation fee will be applicable to compensate
for costs and lost revenue. We strongly recommend you
take out travel insurance to cover against such charges.
Once
a booking is made the following cancellation fees will
apply:
For
tours or packages of 2 days or more duration:
Days before departure % of Fare
0 to 14 days 100%
15 to 29 days 50%
30 + days 10%
For Half Day and Full Day Tours (excluding Cape Leveque):
Days before departure % of Fare
0 to 4 days 100%
5 + days 10%"
For 1 Day Cape Leveque:
Days before departure % of Fare
0 to 4 days 100%
5 to 7 days 50%
8 + days 10%
Note: Special cancellation fees apply due to inclusion
of scenic flight. If you fail to join a tour, or
join it after departure, or leave it prior to its completion,
no tour refund can be made. The above cancellation fees
are in addition to fees which may be levied by accommodation
house properties or third party tour and transport operator
cancellation fees.
AMENDMENT
FEES
A charge of $25 per change will apply to any modification
after the original booking has been confirmed.
DEPOSIT
AND FINAL PAYMENT
A non-refundable deposit of 25% is due within 7 days
of booking confirmation (except Kimberley cruising where
an immediate deposit is due upon booking). Final payment
is due at least 45 days prior to tour departure (Kimberley
cruising due 60 days prior).
STAR
RATINGS
Star ratings are to be used as a guide only and are
internal ratings made by Pinnacle Tours.
CHILD
FARES
Child fares are available on most tours for passengers
aged between 5 and 12 years inclusive. Prices available
on application. Touring is not suitable for infants
0-4 years. Note | New Zealand tours are suitable for
passengers 12 years of age or older.
CONCESSION
FARES
Apply to holders of senior or pensioner cards (Australia
& New Zealand), full time students and YHA/VIP/NOMAD
members.
LUGGAGE
ON TOUR - WHAT TO PACK
Due to the equipment required for tours, vehicles have
limited luggage space remaining. We therefore ask passengers
to limit baggage to a strict 15kg maximum (except Kakadu
which is 10kg maximum), soft bags are preferred. We
suggest you include the following essential items: non-slip
walking shoes (sneakers), sun screen, hat, beach towel,
bathers, flashlight, camera and small bottle of water.
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